The important activities of the project address following areas
In view of the emerging global markets and concerns for good governance coupled with rising expectations of the people for better services, quality goods, availability of choice and value for money, there is universal emphasis for protection and promotion of Consumers’ rights and interests. It is well recognized, world over, that
protection of Consumers’ rights and interests not only promotes the interests of business but also of the state as well. To give boost to the efforts of the Government in the area of Consumer protection and Consumer welfare the need of a dedicated Centre was felt at the Government level. It was further realized that the involvement and convergence of various stakeholders particularly the institutions of local self-government in the area of consumer protection will certainly prove to be beneficial in furtherance of the policy objectives of the Department of Consumer Affairs. In view of the above, the Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India has established a dedicated Centre for Consumer Studies (CCS) at the Indian Institute of Public Administration (IIPA), New Delhi. The Centre operates within the legal framework of the IIPA and the policy direction of the Monitoring Committee chaired by the Secretary, CA, Government of India. The role of the Centre is both operational as well as promotional.
The Centre seeks to network, with national and international agencies and interface with other stakeholders by serving as a bridging “think tank” with an intensive advocacy role. It acts as a forum for creating dialogue among policy, makers, service providers, representatives of various business establishments and their associations, professional bodies/associations, civil society organization, educational/research institutions, economic and social development organizations as well as leading NGOs. It also acts as a storing and clearing-house for the exchange and constant flow of information, ideas and activities relating to consumer protection and welfare. The Centre closely works in association with the Department of Consumer Affairs, Government of India, National/State Consumer Disputes Redressal Commissions and District Forums. The CCS is envisaged as a Centre functioning with flexibility and openness. Its broad area of focus comprise:
The aim of the Centre is to perform, facilitate and promote better protection of Consumers’ rights and interests with special reference to rural India.