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Consumer Advice Network
Jago Grahak Jago
Indian Institute of Public Administration

Consumer Advice Centre

We operate and maintain a network of Consumer Advice Centers (CACs), where trained advisors provide advice over the phone and also address to the queries of the visiting consumers in person. Their advice on pre- and post-purchase includes guidance on reimbursement and redress mechanisms including updating information on legal avenues to enforce consumer laws. The Consumer Advice Centers work closely with the State Consumer Help Lines.

State Consumer Helpline
Building on the experience of the National Consumer Helpline (NCH), in 2007 Department of Consumer Affairs (DoCA) initiated a new plan to implement telephone based helplines for consumers in regional language: the State Consumer Helplines (SCHs).

Services Offered by Consumer Advice Centres
A total of ten CAC have been established in four states of India (Madhya Pradesh, Tamil Nadu, Orissa ,Gujarat, Bihar and Rajasthan) as a pilot and are enabled with IT platform, equipped with qualified consumer advisors for assisting your queries on:
Pre-sales information including:
 
Product quality (e.g. results of comparative testing, quality labels etc.)
Product labeling
How to avoid food adulteration
Advice how to avoid malpractices
Service specific advice on consumer credit, banking and insurance etc
Post-purchase advice on product and service complaints, clarifying the legal position and offering “next-step advice” for resolution or redress.
Document and categorize all requests, advice given and complaint histories in an electronic format.
Consumer safety information detailing potentially dangerous products.
Educating consumers on sustainable consumption, e.g. hygiene, healthy food, avoiding waste and disposing it correctly, efficient use of energy and water, environmentally friendly products and services.
Provide services of experts as and when required.
Provide self-help material in print and online form.
Provide assistance and advice on ‘next steps’ – complaints, redress, lawsuits, etc. – in case these rights have been violated through unfair trade practices, scams, deceit, or other measures
Information and guidance on sustainable shopping choices and sustainable consumption behavior
 
You Must Know

Help No.Helplines and Grahak Suvidha kendra(GSK) Nos.

  • ANDHRA PRADESH
    1800-425-0082, 1800-425-2977
  • ARUNACHAL PRADESH
    1800-345-3601
  • ASSAM:
    1800-345-3611
  • BIHAR
    1800-345-6188
    GSK BIHAR
    0612 - 2525222
  • CHHATTISGARH
    1800-233-3663
  • DELHI
    011-23379266
  • GUJARAT
    1800-233-0222,
    079-27489945 / 46
    GSK GUJARAT
    079-27489945 / 46
  • HARYANA
    1800-180-2087
  • HIMACHAL PRADESH
    1800-180-8026
  • JHARKHAND
    1800-3456-598
  • KARNATAKA
    1800-425-9339,
    1967
    GSK KARNATAKA
    080-41127731, 080-41211900
  • KERALA
    1800-425-1550
  • MADHYA PRADESH
    155343,
    0755-2559778,
    0755-2559993
  • MAHARASHTRA
    1800-22-2262
  • MANIPUR
    1800-345-3821,
    0385-2443924
  • MIZORAM
    1800-345-3891
  • NAGALAND
    1800-345-3701
  • ODISHA
    1800-345-6724,
    1800-345-6760,
    0674-2351990,
    0674-2350209
  • PUDUCHERRY
    1800-425-1082,
    1800-425-1083,
    1800-425-1084,
    1800-425-1085
  • RAJASTHAN
    1800-180-6030
    GSK RAJASTHAN
    0141-4015395
  • SIKKIM
    1800-345-3209 / 323
  • TAMIL NADU
    044-28592828
  • TELANGANA
    1800-425-00333
  • TRIPURA
    1800-345-3665
  • UTTAR PRADESH
    1800-1800-300
  • UTTARAKHAND
    1800-180-4188
  • FSSAI
    1800-11-2100
  • West Bengal:
    1800-345-2808
    GSK West Bengal:
    033-23342786,033-23348786

Rights....

  • The Right to satisfaction of basic needs
  • The Right to safety
  • The Right to be informed
  • The Right to choose
  • The Right to be heard
  • The Right to redress
  • The Right to consumer education
  • The Right to a healthy environment