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Refund ticket fare and pay relief, bus operator told
THE HINDU, NOVEMBER 18, 2018


MADURAI: The Madurai District Consumer Forum has directed a bus operator to refund the ticket fare to a complainant since a service was cancelled at the last minute without giving prior notice.

The forum, comprising president V. Balasundarakumar and members C. Packialakshmi and M. Maraikamalai, directed Thangam Travels to refund the ticket fare of Rs. 1,400 and pay a compensation of Rs. 15,000 in addition to a cost of Rs. 3,000 within a period of six weeks.

The complainant, N. Sakthiganesh of Madurai, had booked tickets for the journey from Chennai to Madurai. The operator had told him that the departure from Chennai was at 11.05 p.m. and they had to report at the boarding point by 10.50 p.m.

The bus did not arrive at the boarding point even after 11.30 pm and the operator did not respond to calls. He said that he and his wife, along with their two-year-old baby, waited for over an hour before being told that the bus service was cancelled. They had to board a TNSTC bus to Tiruchi and then take another bus to Madurai. He said that when he went to the office of the operator to seek refund, it did not oblige.

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