Jago Grahak jago

State Consumer Helpline Knowledge Resource
Management Portal (SCHKRMP)

Empowering Consumers

Govt. of India
IIPA logo

Daily News Clipping

 
Health Insurance Claim: This is why your insurer may not pay the entire claim amount
Homebuyers can now seek full refund with 10 interest if flats get delayed beyond 1 year
Govt mulls making UPI-based QR codes mandatory for shops
Consumer panel to rescue of car buyer
Coke to connect with new-age consumers across media
Consumer court orders insurer to pay for inpatient diagnosis
Director of real estate firm held for non-compliance with consumer forum order
Possession delay, Consumer forum slaps Rs 1-lakh fine on Unitech
EMI scheme: HDFC Bank ordered to pay Rs 35,000 compensation to customer
Bank transfers Rs 48,000 to wrong account, held guilty for ‘careless transaction
Ahmedabad man sues lawyer after court dismisses his case
Consent not must for lifesaving surgery, says consumer body
Compensation of Rs 19 lakh awarded in medical negligence case
Bengaluru apartment owners win battle against developer
Complaints Against Illegal Deductions By Mobile Operators Can Be Filed In Consumer Forums: HP SCDRC
Air Canada to pay Rs 15k to Panchkula resident for damaging luggage
Pay Rs13.39L claim to truck owner, insurance co told
Consumer forum direts MakeMyTrip to pay Rs. Lakh to group of travellers
More power to you over builders Now, get refund for delayed possession of house
Irdai proposes to increase third-party insurance premium for cars, two-wheelers
Insurance firms told to pay Rs 27k for failing to provide cashless treatment
OnePlus directed to pay customer Rs.47,000
Charging GST on discounted items an ‘unfair trade practice’
Third party motor insurance rates may be hiked up to 20
More power to you over builders Now, get refund for delayed possession of house
Cookie crumbles for courier firm for ‘neglect’ in delivery.
Amul hikes milk prices by Rs 2 a litre from today
Insurance firm told to pay over Rs.2 lakh for non-settlement of claim
Firm fails to provide charter service to Amarnath shrine, to pay Rs. 25,000
Sterling Resorts told to refund customer for deficiency in service
Firm fails to provide charter service to Amarnath shrine, to pay ?25,000
GSTN launches prototype for new return filing system
SBI to organise nationwide customer meet to address grievances
CCI approves GSK, Pfizer joint venture in consumer healthcare
Rs.10.46 lakh compensation in 2017 accident case
No GST at duty-free shops: HC
 

For Amazon, India sees highest product returns
The Economic Times, November 05, 2018


BENGALURU: Amazon gets more product returns in India than in any of the 17 markets where it operates, a senior company executive said. One reason for the returns is counterfeit products, which is the case globally, said Dharmesh Mehta, vice-president for consumer and brand protection at Amazon, without elaborating on why else India gets the highest returns.

Experts said the wider prevalence of cash on delivery and logistical challenges in the smaller towns of India were the main reasons for higher product returns in the country.

“Product return to origin is higher in tier-2 and beyond due to lower share of prepaid payments and challenges for logistics companies in locating the right addresses,” said Ujjwal Chaudhry, engagement manager at Redseer Consulting.

A recent Redseer report highlighted that product returns and cancellations amounted to as much as 30% of the gross merchandise value. The ecommerce sector has been the source of the largest number of complaints on the National Consumer Helpline among all sectors over the past year.

Mehta said Amazon deploys machine learning-based and automated tools to thwart counterfeit products and will likely bring to India the capability to allow users and sellers to scan a manufacturer’s code through a mobile application to check for authenticity.

“Counterfeit is a concern everywhere and Amazon has been proactive in addressing it through ML, vetting, several tools as well as partnering with law enforcement authorities and governments,” Mehta said.

The company introduced a ‘transparency’ tool in the US six months ago, which lets company staff, sellers and customers scan the unique code on each product to check for authenticity. Mehta said it will be introduced in other markets, including India, but did not specify a timeline.

Another measure is a brand registry, which itemises company catalogues to ensure that only original products are listed.

In India, 5,000 brands have been registered, said Gopal Pillai, director of seller services at Amazon India. “The company is very serious about fighting counterfeit. 99.5% of page views on Amazon are not reported to be counterfeit,” Pillai said.

Translate this page

Help No. States Consumer Helplines

  • ANDAMAN & NICOBAR
    03192-246323
  • ANDHRA PRADESH
    1800-425-0082, 1800-425-2977
  • ARUNACHAL PRADESH
    1800-345-3601
  • ASSAM:
    1800-345-3611
  • BIHAR
    1800-345-6188
  • CHHATTISGARH
    1800-233-3663
  • DELHI
    011-23379266
  • GUJARAT
    1800-233-0222,
    079-27489945 / 46
  • HARYANA
    1800-180-2087
  • HIMACHAL PRADESH
    1800-180-8026
  • JHARKHAND
    1800-3456-598
  • KARNATAKA
    1800-425-9339,
    1967
  • KERALA
    1800-425-1550
  • MADHYA PRADESH
    1800-233-0046
  • MAHARASHTRA
    1800-22-2262
  • MANIPUR
    1800-345-3821,
    0385-2443924
  • MIZORAM
    1800-345-3891
  • NAGALAND
    1800-345-3701
  • ODISHA
    1800-345-6724,
    1800-345-6760,
    0674-2351990,
    0674-2350209
  • PUDUCHERRY
    1800-425-1082,
    1800-425-1083,
    1800-425-1084,
    1800-425-1085
  • RAJASTHAN
    1800-180-6030
  • SIKKIM
    1800-345-3209
  • TAMIL NADU
    044-28592828
  • TELANGANA
    1800-425-00333
  • TRIPURA
    1800-345-3665
  • UTTAR PRADESH
    1800-1800-300
  • UTTARAKHAND
    1800-180-4188
  • FSSAI
    1800-11-2100
  • WEST BENGAL
    1800-345-2808