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Mumbai: Restaurant pays for billing consumer 12 extra for juice pack
Times of India, February 05, 2019

MUMBAI: Reprimanding the Jewel of India Restaurant counter at Nehru Auditorium for charging Rs 30 on the MRP of a Rs 18 juice tetra pack, a consumer forum has ordered it to refund the Rs 12 along with a compensation of Rs 1, 000 to a Malabar Hill family who had gone there to watch a play in 2013.

The forum directed the restaurant to discontinue such unfair trade practice of charging in excess of MRP.

Prakash C Sheth moved the South Mumbai District Consumer Disputes Redressal Forum in 2015. He told the forum that on February 10, 2013, he and his daughter had gone to watch a Gujarati play at the auditorium.

He said during the interval he purchased a fruit juice tetra pack from the counter run by the restaurant. Sheth said he paid Rs 30. However, later his daughter pointed out the packet cost only Rs 18. Sheth said when he asked the counter staff for a refund, they refused.

Sheth said on February 18, 2013, he sent a notice to the restaurant seeking refund or Rs 12 along with Rs 45 toward cost of typing, printing and posting the notice. However, he got no response.

Sheth said he got a response for the second notice in which the restaurant clarified the extra charges include cooling charges, service charges, staff salary, due to which they were focused to charge more than the MRP.

Aggrieved, Sheth submitted approached the forum. The restaurant denied any wrongdoing but agreed to refund Rs 12. The forum said such a refund offer was an admission of their liability. The forum said unfair trade practice on part of the restaurant was proved.

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