Jago Grahak jago

State Consumer Helpline Knowledge Resource
Management Portal (SCHKRMP)

Empowering Consumers

Govt. of India
IIPA logo

Daily News Clipping

 
Shopkeeper, firm penalised for selling old mobile phone
EWS certificates through e-sewa portal started
Relief for tourists as HRTC bus service begins for Rohtang Pass
Jeweller told to pay Rs 20K for selling gold of inferior quality
Bank told to pay Rs 1 lakh maturity bond amount
New GST return system for taxpayers: Here are all the details
Women who was sold inferior aquarium loses fish, wins relief
Chandigarh Housing Board warns cancellation of flats over pending dues
19 hiked auto fare to come in force in 3 days
Want to verify Aadhaar card Here are steps to authenticate on uidai.gov.in
Aadhaar Card: How to find UIDAI centre near you using uidai.gov.in - Check these steps
Insurance firm fined for rejecting claim
Allow basic savings account holders to make at least 4 withdrawals a month: RBI to banks
Motor insurance: Six must-know ways to save yourself from fake policies
Builder charging exorbitant interest from homebuyers on delayed payment is unfair: NCDRC
Government mulling tax on cash withdrawal of Rs. 10 lakh a year
Dos and Don’t-s for Filing ITR in AY 2019-20
How to generate Aadhaar card e-KYC offline
SBI online customer Protect your money check these five points you must follow for safe netbanking
FSSAI proposes ban on junk food advertisements in and around schools
The do’s and don’ts of making a health insurance claim
DNA EXCLUSIVE: Banks to pay penalty if ATMs run out of cash
Insurance firm to pay Rs.1.2 lakh to elderly man
Delhi restaurant, Coca-Cola told to pay Rs.25,000
GST Council may give 1-year extension to anti-profiteering authority
Shops on HRTC land vacated in Una
Maruti Suzuki, car Showroom told to pay Rs. 1 lakh to consumer for faulty horn
Pay Rs 25,000 for failing to refund cancelled ticket: redBus told
Odishas district postal superintendent arrested for not obeying orders of Balangir Consumer Redressal Forum
GST Council may tighten rules to curb tax evasion
Post Office Monthly Income Scheme: Interest Rate And Other Details Here
SBI Online: Account opening benefits, process explained
Beware of online hackers Avoid these 7 acts to keep your money safe online
Not paid Income Tax Or stashed money abroad New guidelines set to hit you
Improper storage not covered under exclusion, NDRC asks insurance company to pay up
Soon, pay parking fee digitally
Forum orders two doctors to pay Rs. 6 lakh to patient
Insurance companies must honour claim at all hospitals: Delhi HC
 

New portal for resolving consumer complaints online
Economic Times, March 15, 2019

Consumer complaints against products and services can take years to resolve, but a new online platform promises to expedite the process. Resolver.in, which was launched in India on Tuesday, will connect consumers with companies for speedy resolution of complaints. The website will also guide consumers on their rights and the steps they should take. “Resolver.in is powered by Machine Learning and Artificial Intelligence (AI) which guides consumers and supports organisations by making recommendations on what their next steps should be and when to take them,” said Pratyush Singh, CEO and Founder, Resolver India at the launch.

The website will explain the consumer his rights specific to the issue raised, help draft the email communication, create a case file to record all the communication and escalate the complaint to the ombudsman if not resolved. Commenting on the need for such assistance to consumers, James Walker, CEO and Founder, Resolver Group UK said that a large number of consumers are not sure about where to go and what to say when they have an issue with a service they are using. Resolver assists consumers exactly in these matters. The web platform claims to be the preferred resolution tool of millions of consumers in the UK with a customer satisfaction rate of over 98%. Indian startup, Resolver India has received funding from Resolver Group UK along with seed funding from Manish Gupta, Chairman of JIMS and UINCEPT incubator.

Resolver will help businesses to resolve customer grievances better by providing them data on types of consumer complaints in each business. Singh said that with the help of this data companies can quickly solve the most common types of complaints through auto-resolution and at a lower cost.

The portal has initially added over 3000 companies under four broad categories of telecom, retail, finance and travel. Retail category also addresses complaints related to manufacturing companies. They plan to add ‘utility’ section next month that will handle complaints related to electricity and gas bills.

The startup will provide free services to the users but generate revenue from companies who will tie-up with them for the data they have collected on complaint handling. “We are in price discovery phase and will decide final pricing depending on the services companies take from us,” said Singh. However, small businesses with less transaction volume can get on-board through monthly subscription basis, which is likely to be around £70-180 (Rs 6,500-16,500) per month.

Translate this page

Help No. States Consumer Helplines

  • ANDAMAN & NICOBAR
    03192-246323
  • ANDHRA PRADESH
    1800-425-0082, 1800-425-2977
  • ARUNACHAL PRADESH
    1800-345-3601
  • ASSAM:
    1800-345-3611
  • BIHAR
    1800-345-6188
  • CHHATTISGARH
    1800-233-3663
  • DELHI
    011-23379266
  • GUJARAT
    1800-233-0222,
    079-27489945 / 46
  • HARYANA
    1800-180-2087
  • HIMACHAL PRADESH
    1800-180-8026
  • JHARKHAND
    1800-3456-598
  • KARNATAKA
    1800-425-9339,
    1967
  • KERALA
    1800-425-1550
  • MADHYA PRADESH
    1800-233-0046
  • MAHARASHTRA
    1800-22-2262
  • MANIPUR
    1800-345-3821,
    0385-2443924
  • MIZORAM
    1800-345-3891
  • NAGALAND
    1800-345-3701
  • ODISHA
    1800-345-6724,
    1800-345-6760,
    0674-2351990,
    0674-2350209
  • PUDUCHERRY
    1800-425-1082,
    1800-425-1083,
    1800-425-1084,
    1800-425-1085
  • RAJASTHAN
    1800-180-6030
  • SIKKIM
    1800-345-3209
  • TAMIL NADU
    044-28592828
  • TELANGANA
    1800-425-00333
  • TRIPURA
    1800-345-3665
  • UTTAR PRADESH
    1800-1800-300
  • UTTARAKHAND
    1800-180-4188
  • FSSAI
    1800-11-2100
  • WEST BENGAL
    1800-345-2808