Jago Grahak jago

State Consumer Helpline Knowledge Resource
Management Portal (SCHKRMP)

Empowering Consumers

Govt. of India
IIPA logo

Daily News Clipping

 
Shopkeeper, firm penalised for selling old mobile phone
EWS certificates through e-sewa portal started
Relief for tourists as HRTC bus service begins for Rohtang Pass
Jeweller told to pay Rs 20K for selling gold of inferior quality
Bank told to pay Rs 1 lakh maturity bond amount
New GST return system for taxpayers: Here are all the details
Women who was sold inferior aquarium loses fish, wins relief
Chandigarh Housing Board warns cancellation of flats over pending dues
19 hiked auto fare to come in force in 3 days
Want to verify Aadhaar card Here are steps to authenticate on uidai.gov.in
Aadhaar Card: How to find UIDAI centre near you using uidai.gov.in - Check these steps
Insurance firm fined for rejecting claim
Allow basic savings account holders to make at least 4 withdrawals a month: RBI to banks
Motor insurance: Six must-know ways to save yourself from fake policies
Builder charging exorbitant interest from homebuyers on delayed payment is unfair: NCDRC
Government mulling tax on cash withdrawal of Rs. 10 lakh a year
Dos and Don’t-s for Filing ITR in AY 2019-20
How to generate Aadhaar card e-KYC offline
SBI online customer Protect your money check these five points you must follow for safe netbanking
FSSAI proposes ban on junk food advertisements in and around schools
The do’s and don’ts of making a health insurance claim
DNA EXCLUSIVE: Banks to pay penalty if ATMs run out of cash
Insurance firm to pay Rs.1.2 lakh to elderly man
Delhi restaurant, Coca-Cola told to pay Rs.25,000
GST Council may give 1-year extension to anti-profiteering authority
Shops on HRTC land vacated in Una
Maruti Suzuki, car Showroom told to pay Rs. 1 lakh to consumer for faulty horn
Pay Rs 25,000 for failing to refund cancelled ticket: redBus told
Odishas district postal superintendent arrested for not obeying orders of Balangir Consumer Redressal Forum
GST Council may tighten rules to curb tax evasion
Post Office Monthly Income Scheme: Interest Rate And Other Details Here
SBI Online: Account opening benefits, process explained
Beware of online hackers Avoid these 7 acts to keep your money safe online
Not paid Income Tax Or stashed money abroad New guidelines set to hit you
Improper storage not covered under exclusion, NDRC asks insurance company to pay up
Soon, pay parking fee digitally
Forum orders two doctors to pay Rs. 6 lakh to patient
Insurance companies must honour claim at all hospitals: Delhi HC
 

Bengaluru: Consumer forum asks tour operator to compensate family
The New Indian Express, June 2, 2019

BENGALURU: A tour operator in the city was ordered to refund Rs 2 lakh and pay Rs 3,000 compensation to a family for a scheduled Europe trip. The family moved the forum as the travel agent did not consider their request to either postpone the tour or refund their advance, as one of their family members was hospitalised.

“It is proper to order the Chariot World Tours Limited (CWTL) to return Rs 2 lakh paid towards the Europe tour with interest at the rate of 9 per cent per annum, along with Rs 20,000 as compensation and Rs 10,000 as cost of litigation. Accordingly, the CWTL should comply this order within 45 days from the date of receipt of this order,” the forum comprising president R K Prathibha and Member N R Roopa said.

According to the complaint filed by Savithri, resident of Ashoknagar at BSK I Stage, and four others, they booked a 19 days/18 nights (3 star) Europe tour by paying advance of Rs 40,000 each, amounting to a total of Rs 2 lakh, on October and November 2017. The journey was scheduled between May 3 and May 21, 2018. However, a family member who was supposed to travel was hospitalised and was advised to take bed rest for six months. The complainant requested for the tour to be postponed and also produced the hospital discharge summary, via e-mail on March 15, 2018.

Alternatively, the complainant sought a refund of the entire amount of Rs 2 lakh with interest at the rate of 18 per cent and to pay damages of Rs 1 lakh.In counter, the CWTL contended that if for any reason these reservations must be done for another date of travel, new payments for the new date of travel must be made and the payments made by them for the previous dates would be forfeited. Hence, the complainant would not be eligible for refund of amount. To substantiate this contention, it produced terms and conditions of the policy.

However, it failed to prove that the said agreement was duly signed by both the parties. The complainant contended that the agreement was one-sided.Meanwhile, the CWTL started contending that the passports of two of them were new ones and hence they could travel on the said date which was against their assurance and promise.

This apart, the CWTL argued that it had booked air tickets, reserved hotel in the name of the complainants before applying for visa, as the same was necessary to obtain UK and Europe/Schenzen visa. Hence, the amount was not refundable. It also produced Visa appointment confirmation but failed to produce the document to prove whether the appointment was communicated to the complainants or not.

Translate this page

Help No. States Consumer Helplines

  • ANDAMAN & NICOBAR
    03192-246323
  • ANDHRA PRADESH
    1800-425-0082, 1800-425-2977
  • ARUNACHAL PRADESH
    1800-345-3601
  • ASSAM:
    1800-345-3611
  • BIHAR
    1800-345-6188
  • CHHATTISGARH
    1800-233-3663
  • DELHI
    011-23379266
  • GUJARAT
    1800-233-0222,
    079-27489945 / 46
  • HARYANA
    1800-180-2087
  • HIMACHAL PRADESH
    1800-180-8026
  • JHARKHAND
    1800-3456-598
  • KARNATAKA
    1800-425-9339,
    1967
  • KERALA
    1800-425-1550
  • MADHYA PRADESH
    1800-233-0046
  • MAHARASHTRA
    1800-22-2262
  • MANIPUR
    1800-345-3821,
    0385-2443924
  • MIZORAM
    1800-345-3891
  • NAGALAND
    1800-345-3701
  • ODISHA
    1800-345-6724,
    1800-345-6760,
    0674-2351990,
    0674-2350209
  • PUDUCHERRY
    1800-425-1082,
    1800-425-1083,
    1800-425-1084,
    1800-425-1085
  • RAJASTHAN
    1800-180-6030
  • SIKKIM
    1800-345-3209
  • TAMIL NADU
    044-28592828
  • TELANGANA
    1800-425-00333
  • TRIPURA
    1800-345-3665
  • UTTAR PRADESH
    1800-1800-300
  • UTTARAKHAND
    1800-180-4188
  • FSSAI
    1800-11-2100
  • WEST BENGAL
    1800-345-2808