Jago Grahak jago

State Consumer Helpline Knowledge Resource
Management Portal (SCHKRMP)

Empowering Consumers

Govt. of India
IIPA logo

Daily News Clipping

 
Shopkeeper, firm penalised for selling old mobile phone
EWS certificates through e-sewa portal started
Relief for tourists as HRTC bus service begins for Rohtang Pass
Jeweller told to pay Rs 20K for selling gold of inferior quality
Bank told to pay Rs 1 lakh maturity bond amount
New GST return system for taxpayers: Here are all the details
Women who was sold inferior aquarium loses fish, wins relief
Chandigarh Housing Board warns cancellation of flats over pending dues
19 hiked auto fare to come in force in 3 days
Want to verify Aadhaar card Here are steps to authenticate on uidai.gov.in
Aadhaar Card: How to find UIDAI centre near you using uidai.gov.in - Check these steps
Insurance firm fined for rejecting claim
Allow basic savings account holders to make at least 4 withdrawals a month: RBI to banks
Motor insurance: Six must-know ways to save yourself from fake policies
Builder charging exorbitant interest from homebuyers on delayed payment is unfair: NCDRC
Government mulling tax on cash withdrawal of Rs. 10 lakh a year
Dos and Don’t-s for Filing ITR in AY 2019-20
How to generate Aadhaar card e-KYC offline
SBI online customer Protect your money check these five points you must follow for safe netbanking
FSSAI proposes ban on junk food advertisements in and around schools
The do’s and don’ts of making a health insurance claim
DNA EXCLUSIVE: Banks to pay penalty if ATMs run out of cash
Insurance firm to pay Rs.1.2 lakh to elderly man
Delhi restaurant, Coca-Cola told to pay Rs.25,000
GST Council may give 1-year extension to anti-profiteering authority
Shops on HRTC land vacated in Una
Maruti Suzuki, car Showroom told to pay Rs. 1 lakh to consumer for faulty horn
Pay Rs 25,000 for failing to refund cancelled ticket: redBus told
Odishas district postal superintendent arrested for not obeying orders of Balangir Consumer Redressal Forum
GST Council may tighten rules to curb tax evasion
Post Office Monthly Income Scheme: Interest Rate And Other Details Here
SBI Online: Account opening benefits, process explained
Beware of online hackers Avoid these 7 acts to keep your money safe online
Not paid Income Tax Or stashed money abroad New guidelines set to hit you
Improper storage not covered under exclusion, NDRC asks insurance company to pay up
Soon, pay parking fee digitally
Forum orders two doctors to pay Rs. 6 lakh to patient
Insurance companies must honour claim at all hospitals: Delhi HC
 

Consumer forum issues notice to SBI, HDFC Bank
The Tribune, June 8, 2019

The District Consumer Disputes Redressal Forum today issued notice to the State Bank of India and HDFC Bank on a complaint filed by a local resident alleging lack of safety measures at the ATMs in the city.

Complainant Balish Ahuja, a resident of Sector 44, Chandigarh, demanded that banks be directed to adopt all safety measures, including placement of first aid box and security guard/attendant, and conduct safety audit of all its premises, including ATMs which were frequented by the public.

Narrating the facts, complainant’s counsel Pankaj Chandgothia said Balish Ahuja along with his six-year-old son went to the SBI ATM located in Sector 44-D for withdrawing money from his HDFC Bank account on January 27, 2019, at about 9.45 am. Just as the transaction was completed and he turned to exit the ATM, the glass partition (in between the two ATM machines) in the said booth fell and broke into pieces, injuring the child. Ahuja suffered an impact on his chest and thigh and got a cut on his foot, too, from the broken glass.

It was further contended that there was neither attendant nor any security guard present at the said ATM booth. No first aid box was available inside the booth, which was mandatory on any public premises.

Surprisingly, the ATM booth did not display any contact name or number necessary in a case of an emergency and there was no alarm button facility.

Chandgothia further contended that Ahuja made several written complaints to various forums and customer care of opposite parties where after SBI admitted the lapse on their part and even promised remedial measures, but to no avail.

The SBI management has not even taken any action against the channel partner and the ATM management, which further compounds their deficiency in service.

It was argued that in this manner, the opposite parties are running a service which is hazardous to the life of citizens and likely to cause fatal harm and injuries.

The complainants suffered physical, mental and monetary harassment, due to the deficient and negligent conduct of the opposite parties. Taking cognisance of the complaint, the forum issued notice to the banks to file their reply by August 29.

The incident

Balish Ahuja along with his six-year-old son went to the SBI ATM in Sector 44-D for withdrawing money from his HDFC Bank account. After the transaction was completed he turned to exit the ATM when the glass partition (in between the two ATM machines) in booth fell and broke into pieces, injuring the child. Ahuja suffered an impact on his chest and thigh and got a cut on his foot, too, from the broken glass.

Translate this page

Help No. States Consumer Helplines

  • ANDAMAN & NICOBAR
    03192-246323
  • ANDHRA PRADESH
    1800-425-0082, 1800-425-2977
  • ARUNACHAL PRADESH
    1800-345-3601
  • ASSAM:
    1800-345-3611
  • BIHAR
    1800-345-6188
  • CHHATTISGARH
    1800-233-3663
  • DELHI
    011-23379266
  • GUJARAT
    1800-233-0222,
    079-27489945 / 46
  • HARYANA
    1800-180-2087
  • HIMACHAL PRADESH
    1800-180-8026
  • JHARKHAND
    1800-3456-598
  • KARNATAKA
    1800-425-9339,
    1967
  • KERALA
    1800-425-1550
  • MADHYA PRADESH
    1800-233-0046
  • MAHARASHTRA
    1800-22-2262
  • MANIPUR
    1800-345-3821,
    0385-2443924
  • MIZORAM
    1800-345-3891
  • NAGALAND
    1800-345-3701
  • ODISHA
    1800-345-6724,
    1800-345-6760,
    0674-2351990,
    0674-2350209
  • PUDUCHERRY
    1800-425-1082,
    1800-425-1083,
    1800-425-1084,
    1800-425-1085
  • RAJASTHAN
    1800-180-6030
  • SIKKIM
    1800-345-3209
  • TAMIL NADU
    044-28592828
  • TELANGANA
    1800-425-00333
  • TRIPURA
    1800-345-3665
  • UTTAR PRADESH
    1800-1800-300
  • UTTARAKHAND
    1800-180-4188
  • FSSAI
    1800-11-2100
  • WEST BENGAL
    1800-345-2808