Jago Grahak jago

State Consumer Helpline Knowledge Resource
Management Portal (SCHKRMP)

Empowering Consumers

Govt. of India
IIPA logo

Daily News Clipping

 
Service deficiency: Consumer panel takes up plaint against LIC
Holiday firm penalised for deficient service
Public grievances a priority: Ambala DC
Homeopathy doctor administrating allopathic medicines is medical negligence: NCDRC
Motor insurance: Now buy standalone own damage cover
Long-term insurance policy applicable only for new vehicles: IRDAI
Mumbai: Man wins case against ‘arbitrary’ mediclaim premium hike
PAN Holder Alert If you fail to do this, you will not be able to use PAN
Pay Rs 17 lakhs to housing society, developer ordered by consumer body
Home buyers get refund with 24 per cent interest for mental harassment, cost of litigation
Alcon Stylus residents can seek relief from Maharashtra realty regulator
Forum directs Pune hospital to pay Rs 50,000 to complainant as redressal
Religare told to pay Rs 2.91L claim, give Rs 2L for needy patients at PGI
Government stops verification process using Aadhaar for driving license
Thane court asks college to refund fee of student who cancelled admission
SBI account holder Your bank just got slapped with a Rs 7 cr penalty over fraud risk management and NPA identification issues
Forum directs insurance firm to pay Rs 3.2 lakh for lost gold items
FSSAI’s proposed colour-coded labelling will help in easy identification of unhealthy foods
Electronics goods seller to pay up Rs 2,000 for faulty cooler
Hospital told to pay Rs. 10 lakh to victim’s kin
Airtel to pay Rs 6, 000 as redressal to user who asked for call records
Aadhaar can take you places, but not to Nepal
Maruti Suzuki, car showroom told to pay Rs 1 lakh to consumer for fulty horn
Tamil Nadu: Consumer forum slaps Rs 15,000 fine on hotel for levying Rs 2 GST on curds
No Bill, No Payment Indian Railways enhances transparency by allowing passengers to buy products for free, if no bills
SBI, insurance firm asked to pay Rs. 3.5 lakh compensation to widow
School asked to partially refund student’s fee
 

Delhi restaurant, Coca-Cola told to pay Rs.25,000
The Hindu, June 16, 2019

Foreign particles found in aerated drink of complainant

A district consumer disputes redressal forum here directed the Karim’s restaurant at DLF Place, Saket and Coca-Cola to compensate a complainant by paying Rs.25,000 after it was alleged that foreign particles were found in an aerated drink served to him.

The directions came on the complaint of Sanjay Sharma, a city resident, who had bought the drink for his child at the restaurant.

‘Only a retailer’

“The complainant saw some foreign objects floating inside the sealed bottle. He immediately stopped his child from opening it. On further examination, the foreign objects seemed like some kind of plastic with red botches,” read the allegations in the order.

The restaurant, however, contended that it was “only a retailer” and not the supplier or manufacturer of the drink.

Coca-Cola, on the other hand, argued that it was not involved in “manufacturing or selling” of the drink.

The Hindustan Coca-Cola Beverages Pvt. Ltd., which is a subsidiary of Coca-Cola contended that it was not responsible as the bottle was manufactured by a separate company called Enrich Agro Food Products Ltd.

However, dismissing all the contentions put forth, the consumer panel observed, “The forum is of the opinion that the restaurant failed to redress the grievance of the complainant at the point of sale. Therefore, it is liable for deficiency in services. Coca-Cola cannot wriggle out of their liability by stating that it has no concern with the manufacturing or selling of any beverages.”

It further held, “The conclusion drawn is that by lending its brand name and trademark to a product, Coca-Cola is as much liable for deficiency as the manufacturer.”

An additional sum of Rs.5,000 was awarded as compensation towards litigation charges.

Translate this page

Help No. States Consumer Helplines

  • ANDAMAN & NICOBAR
    03192-246323
  • ANDHRA PRADESH
    1800-425-0082, 1800-425-2977
  • ARUNACHAL PRADESH
    1800-345-3601
  • ASSAM:
    1800-345-3611
  • BIHAR
    1800-345-6188
  • CHANDIGARH
    1800-180-2079
    1800-180-2068
  • CHHATTISGARH
    1800-233-3663
  • DELHI
    011-23379266
  • GUJARAT
    1800-233-0222,
    079-27489945 / 46
  • HARYANA
    1800-180-2087
  • HIMACHAL PRADESH
    1800-180-8026
  • JHARKHAND
    1800-3456-598
  • KARNATAKA
    1800-425-9339,
    1967
  • KERALA
    1800-425-1550
  • MADHYA PRADESH
    1800-233-0046
  • MAHARASHTRA
    1800-22-2262
  • MANIPUR
    1800-345-3821,
    0385-2443924
  • MIZORAM
    1800-345-3891
  • NAGALAND
    1800-345-3701
  • ODISHA
    1800-345-6724,
    1800-345-6760,
    0674-2351990,
    0674-2350209
  • PUDUCHERRY
    1800-425-1082,
    1800-425-1083,
    1800-425-1084,
    1800-425-1085
  • PUNJAB
    1800-3001-1007
  • RAJASTHAN
    1800-180-6030
  • SIKKIM
    1800-345-3209
  • TAMIL NADU
    044-28592828
  • TELANGANA
    1800-425-00333
  • TRIPURA
    1800-345-3665
  • UTTAR PRADESH
    1800-1800-300
  • UTTARAKHAND
    1800-180-4188
  • FSSAI
    1800-11-2100
  • WEST BENGAL
    1800-345-2808