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Maruti Suzuki, car Showroom told to pay Rs. 1 lakh to consumer for faulty horn
The Times of India, June 17, 2019

A district consumer forum here directed Maruti Suzuki India Ltd and Varun Motors to pay Rs. 1 lakh as compensation to a consumer for failing to replace faulty horn of his car.

K. Sudharshan Reddy, the complainant, submitted that he had purchased Maruti Alto 800 in July 2014. He said within six months of purchase, he noticed several problems in the car, including noise from the engine, broken lock level on the right-hand side rear door, faulty horn and a crack on the front side windshield. He submitted that he immediately rushed to the showroom and then to authorized service center to get these problems rectified, but instead of replacing the old horn with a new one, they tried to repair the defective piece.

Reddy claimed that next day, while going to work, he could still hear the noise from the engine and the horn was not functioning. He further claimed that due to the faulty horn, he was forced to drive slow and it resulted in an accident. He said that because of slow driving the vehicle was consuming more petrol and also he had to leave early for work and was reaching home late. Claiming that Maruti Suzuki and Varun Motors failed to rectify the problems despite multiple complaints, he filed this complaint in the consumer forum seeking compensation.

The representatives of Maruti, in their written version, submitted that Sudharshan Reddy did not lodge any complaint with regard to non-working of the horn, but only stated that the horn was defective. They said that they had adjusted the horn and deliverd it on the same day as the horn was working after adjustment. They claimed that the complainant’s allegation that an accident took place due to non-working of the horn is false.

Varun Motors representatives, meanwhile, contended that they are only responsible for providing service during the warranty period and there is no deficiency on their part.

During the trial, the bench said, “ There is always the likelihood of occurrence of an accident in the absence of functional horn, especially in Hyderabad traffic. The horn in the context of heavy traffic in Hyderabad is essential for smooth running of vehicles and to prevent accidents. The contention of the opposite parties that there is no possibility of an accident if the horn is not functioning, is therefore without any basis and it’s quite untenable.

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