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State Consumer Helpline Knowledge Resource
Management Portal (SCHKRMP)

Empowering Consumers

Govt. of India
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State Consumer Helplines (SCHs)

Building on the experience of the National Consumer Helpline (NCH), in 2007 Department of Consumer Affairs (DoCA) initiated a new plan to implement telephone based helplines for consumers in regional language: the State Consumer Helpline (SCHs).

We operate and maintain a network of State Consumer Helplines (SCHs), where trained advisors provide advice over the phone and also address to the queries of the visiting consumers in person. Their advice on pre- and post-purchase includes guidance on refunds and redress mechanisms including updating information on legal avenues to enforce consumer laws.

Services Offered by State Consumer Helplines
State Consumer Helplines have been established in states like Andhra Pradesh, Assam, Bihar, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Madhya Pradesh, Maharashtra, Mizoram, Odisha, Puducherry, Rajasthan, Tamil Nadu, Telangana, Tripura, Uttarakhand ,Uttar Pradesh and West Bengal. These helplines are enabled with IT platform, equipped with qualified consumer advisors for assisting your queries on:

Pre-Purchase Information:
Product quality (e.g. results of comparative testing, quality labels etc.)
Product labeling.
Steps to be taken before purchase of products and services.
Advice how to avoid malpractices.
Service specific advice on consumer credit, banking and insurance etc.

Post-Purchase information & Advice:
Post-purchase advice on product and service complaints, clarifying the legal position and offering “next-step advice” for resolution or redress.
Document and categorize all requests, advice given and complaint histories in an electronic format.
Consumer safety information detailing potentially dangerous products.
Educating consumers on sustainable consumption e.g. hygiene, healthy food, avoiding waste and disposing it correctly, efficient use of energy and water, environmentally friendly products and services.
Provide services of experts as and when required.
Provide self-help material in print and online form.
Provide assistance and advice on ‘next steps’ – complaints, redress, lawsuits, etc. – in case these rights have been violated through unfair trade practices, scams, deceit or other measures.
Information and guidance on sustainable shopping choices and sustainable consumption behavior.

You Must Know
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Help No. States Consumer Helplines

  • ANDHRA PRADESH
    1800-425-0082, 1800-425-2977
  • ARUNACHAL PRADESH
    1800-345-3601
  • ASSAM:
    1800-345-3611
  • BIHAR
    1800-345-6188
  • CHHATTISGARH
    1800-233-3663
  • DELHI
    011-23379266
  • GUJARAT
    1800-233-0222,
    079-27489945 / 46
  • HARYANA
    1800-180-2087
  • HIMACHAL PRADESH
    1800-180-8026
  • JHARKHAND
    1800-3456-598
  • KARNATAKA
    1800-425-9339,
    1967
  • KERALA
    1800-425-1550
  • MADHYA PRADESH
    1800-233-0046
  • MAHARASHTRA
    1800-22-2262
  • MANIPUR
    1800-345-3821,
    0385-2443924
  • MIZORAM
    1800-345-3891
  • NAGALAND
    1800-345-3701
  • ODISHA
    1800-345-6724,
    1800-345-6760,
    0674-2351990,
    0674-2350209
  • PUDUCHERRY
    1800-425-1082,
    1800-425-1083,
    1800-425-1084,
    1800-425-1085
  • RAJASTHAN
    1800-180-6030
  • SIKKIM
    1800-345-3209
  • TAMIL NADU
    044-28592828
  • TELANGANA
    1800-425-00333
  • TRIPURA
    1800-345-3665
  • UTTAR PRADESH
    1800-1800-300
  • UTTARAKHAND
    1800-180-4188
  • FSSAI
    1800-11-2100
  • WEST BENGAL
    1800-345-2808

Rights....

  • The Right to satisfaction of basic needs
  • The Right to safety
  • The Right to be informed
  • The Right to choose
  • The Right to be heard
  • The Right to redress
  • The Right to consumer education
  • The Right to a healthy environment